Privacy Policy

• This section shall be construed as the Privacy Policy of eCharge with respect to handling and dealing of information, personal information or sensitive personal information or data of its Customers/Users as required under Rule 4 of the Information Technology (Reasonable security practices and procedures and sensitive personal data or information) Rules, 2011 (Hereinafter referred to as the “Rules”).

• Consent: By using the eCharge online platform, you agree and consent to the collection, transfer, use, storage, disclosure and sharing of your information as described and collected by us in accordance with this Policy.  If you do not agree with the Policy, please do not use or access the eCharge Platform.

• Changes/Modifications: eCharge may change, revise, alter, modify, substitute, update the privacy policy at any time without any prior notice to you. We shall endeavour to provide you with reasonable notice of any substantial change in the privacy policy by way of email/sms/whatsapp/website or app notifications or any other means. Your continued use of our Services after such notice about our changes to this Policy shall constitute your consent to the updated Policy.

1. 1. Data Collection by third parties: The eCharge Platform may contain links to other websites. Any personal information about you collected whilst visiting such websites is not governed by this Policy. eCharge shall not be responsible for and has no control over the practices and content of any website accessed using the links contained on the eCharge Platform. This Policy shall not apply to any information you may disclose to any of our Third Party Vendors which we do not require you to disclose to us.
   2. Information collected from you 
      1. Cookies: The eCharge platform and Third Party Vendors may use cookies, web beacons,  pixel tags, flash cookies, mobile device IDs, and other similar files or technologies to collect and store information with respect to your use of the Echarge platform and third-party websites. Echarge or its Third Party Vendors may use the same for purposes such as, including but not limited to, authenticating users, determining the popularity of its content, remembering user preference and settings, analysis of advertising campaigns, site traffic, trends, online behaviour, interests of Users. By enabling the acceptance of cookies in your browser settings, you are consenting to our use of cookies in the manner described in this section. We may conduct any analysis of information collected itself or through any other third party.
      2. Device Information: In order to improve your app experience and lend stability to our services to you, we may collect information or employ third party plugins that collect information about the devices you use to access our Services, including the hardware models, operating systems and versions, software, file names and versions, preferred languages, unique device identifiers, advertising identifiers, serial numbers, device motion information, mobile network information, installed applications on device and phone state. The information collected thus will be disclosed to or collected directly by these plugins and may be used to improve the content and/or functionality of the services offered to you. Analytics companies may use mobile device IDs to track your usage of the Echarge online platform.
      3. Other information: We may also collect other information such as name, age, sex, address, location, e-mail addresses, I.P. address, device information, browser type, language opted for, app crashes, pages viewed, operating system, date and time of online activity, clickstream data, mailing address, landline and mobile phone numbers, dietary preferences, purchase history, transaction history etc. for the purpose of providing better services and targeted advertisements.
      4. Sensitive Personal Information: Echarge does not collect or store any Sensitive Personal Data as defined under Rule 3 of the Rules, of its Users/Customers, namely:- Password, financial information such as Bank account or credit card or debit card or other payment instrument details ; physical, physiological and mental health condition; sexual orientation; medical records and history; Biometric information. 
   3. How we may use your information
      1. To provide a better, more efficient and constantly improving online user experience for you.
      2. For enhancing and maintaining the security of the online platform including but not limited to, for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes.
      3. To provide you with information about discounts/promotions/products/ goods/ services belonging to Echarge or any affiliate or third party we may assume that you could have an interest in. You consent to be contacted by us by electronic means (e-mail, whatsapp or SMS or telephone) with information about these services;
      4. To better understand your online behavior on our platform or other website so that we can offer you an improved user experience enabling us to offer you personalized content, targeted advertisements, effectiveness of existing advertising, special offers, customer support, relevant content and features etc.
      5. To generate and review research, reports and data about your online behavior and usage of our platform.
      6. To allow you to utilize chat bots, artificial intelligence, and interactive features of our online platform.
      7. To track your live location, progress of charging of your electric vehicle, delivery of any goods/service to you, aggregating the nearby charging point locations etc.
      8. We may utilize this information in an aggregated, de-listed, anonymous or de-personalized form in which case such use of such aggregated, de-listed, anonymous or de-personalized information will not be subject to the restrictions contained in this policy.
      9. We may derive monetary benefit out of any information collected from you.

• Who we may share it with:

1. 1. 1. We may share information collected from you with our third party vendors, academic partners, marketing partners, consultants, service providers, research firms, business partners etc. We may also share your information with third parties to send you emails and messages or push notifications to your devices in relation to our Services, to help us analyze and improve the use of our Services, to process and collect payments. We also may use vendors for other projects, such as conducting surveys, competitions, prizes or organizing sweepstakes for us.
      2. With respect to any transaction/order placed by you with any Third Party Vendor on Echarge platform, we may share your information with such Third Party Vendor to facilitate your transaction/order.
      3. We may share any information pertaining to you with any law enforcement agency or any other government or statutory authority as may be required by law.
      4. We may share your information with network advertisers to serve advertisements on the Echarge Platform and on third-party websites or other media (e.g., social networking platforms). These third parties may use cookies, JavaScript, web beacons (including clear GIFs), Flash LSOs and other tracking technologies to measure the effectiveness of their ads and to personalize advertising content to you. 
      5. Echarge may store all or any of your data with third party cloud data service providers, who may be located outside India.

• How we protect your Data

1. 1. 1. We utilize appropriate industry standard technical and security measures to secure the information collected by us and use all reasonable security practices. The primary onus of protecting one’s personal/financial information will always lie on the user.
      2. Although we will do our best to protect your personal data, Echarge cannot absolutely guarantee the security of your data transmitted through the Echarge online platform.

• Opt Out

1. 1. 1. When you sign up for an account, you are opting in to receive communications in the form of emails/sms/notifications/whatsapp messages etc from Echarge and its partners.
      2. You can choose to unsubscribe from commercial email messages, but note that you cannot opt out of receiving certain administrative notices, service notices, or legal notices from Echarge. 
      3. If you wish to withdraw your consent for the use and disclosure of your personal information in the manner provided in this Policy or you want your data to be deleted, please write to us at contact@echargeapp.in. Please note that we may take time to process such requests, and your request shall take __ business days from the receipt of such request, after which we will not use your personal data for any processing unless required by us to comply with our legal obligations. We may not be able offer you any or all services or access to the Echarge platform upon such withdrawal of your consent.

• Grievance Officer

If you have any concerns or grievances with respect to your personal information please contact the Privacy Grievance Officer;, e-mail: contact@echargeapp.in, address: 45/12 promenade villa, promenade road, Frazer Town, Bangalore – 560005, Karnataka.